See latest update here! I think the coup de grâce in this whole ongoing Berkshire Record Outlet fiasco has to be that yesterday, a day after JoJo had already complained that they had charged him almost $2500 for a $50 order, but before they refunded his money, they went ahead and charged him the $50 anyway, thereby incurring another overdraft fee with his bank. Brilliant. At least we finally got a refund on the overcharge today, plus the bank fees, so we can buy food and moving supplies and the like. But no apologies, and certainly no attempt to make up to us the colossal inconvenience. Oh, and the order hasn't shipped either. UPDATE to the UPDATE: Bank of America just charged JoJo another overdraft fee. He called to get it removed, and they told him to call back again tomorrow. (The order still hasn't shipped.) UPDATE to the UPDATE to the UPDATE: Called and got the new fee removed this morning. I think that makes four phone calls we've made to resolve their error. UPDATE to the oh you get the idea: It has been pointed out I should have referred to the latest fee on JoJo's account as the coup de grâce or "death-blow," and not as I referred to in my haste and irritation, as a coup de gras or, best as I can figure it, "fat-blow." It was not a fat-blow. Neither was it really a death-blow, I guess, but the cliché fit. Anyway the order has still not shipped. Also, still no apology. ETC: The shipment came! Hooray! "I didn't get a delivery notice," says JoJo. Hmph!